Complaints may be made:
We aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within three business days, we will not usually confirm acknowledgement of the in writing.
If it takes us longer than three business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.
Wherever possible, the person handling your complaint will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will send you either:
Within eight weeks of receiving a complaint we will send you either:
a final response adequately addressing the complaint and outlining your right to appeal with the Claims Management Ombudsman (CMO); or
a response which:
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.
If you are not satisfied with our decision regarding a complaint about us and you have allowed us the relevant time frames to respond to you, you can appeal this with the Claims Management Ombudsman (CMO) at:
PCP Finance reclaim is a trading style of Match Me Legal, a claims management company authorised and regulated by the Financial Conduct Authority (FCA No.838981).
Our check is 100% free. Once we present the results of our assessment, we will recommend that you use one of our panel of Solicitors, but
You are under no obligation to proceed.
*Our Solicitors work on a no win no-win-no-fee basis (subject to exclusions, for full details click on: pcpfinancereclaim.co.uk/no-win-no-fee/
Our solicitors firm will charge up to 30%+VAT (36% including VAT), please see Solicitor fee table for more details. We will receive a referral fee from your solicitor.
You don’t have to use a law firm or claims management company to make your claim. You can claim directly yourself for free to your lender or the Financial Ombudsman Service.
An FCA investigation revealed that the average customer on a £10,000 PCP agreement over four years has been overcharged by more than £1,100*
PCP Finance reclaim is a trading style of Match Me Legal, a claims management company authorised and regulated by the Financial Conduct Authority (FCA No.838981).
Our check is 100% free. Once we present the results of our assessment, we will recommend that you use one of our panel of Solicitors, but
You are under no obligation to proceed.
*Our Solicitors work on a no win no-win-no-fee basis (subject to exclusions, for full details click on: pcpfinancereclaim.co.uk/no-win-no-fee/
Our solicitors firm will charge up to 30%+VAT (36% including VAT), please see Solicitor fee table for more details. We will receive a referral fee from your solicitor.
You don’t have to use a law firm or claims management company to make your claim. You can claim directly yourself for free to your lender or the Financial Ombudsman Service.
An FCA investigation revealed that the average customer on a £10,000 PCP agreement over four years has been overcharged by more than £1,100*
