Complaints may be made:
We aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within three business days, we will not usually confirm acknowledgement of the in writing.
If it takes us longer than three business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.
Wherever possible, the person handling your complaint will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will send you either:
Within eight weeks of receiving a complaint we will send you either:
a final response adequately addressing the complaint and outlining your right to appeal with the Claims Management Ombudsman (CMO); or
a response which:
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.
If you are not satisfied with our decision regarding a complaint about us and you have allowed us the relevant time frames to respond to you, you can appeal this with the Claims Management Ombudsman (CMO) at:
PCP Finance reclaim acts as an introducer for potential clients/customers to UK legal professionals or claims management companies who are authorised and regulated by the Financial Conduct Authority. PCP Financere claims relationship with it’s partnered claims management companies is limited to that of a business partnership with no common ownership or control rights exist between us. We may receive payment from our partner once a compensation claim is successfully paid out to you. Please note, we will not charge you for our service.
PCP Finance reclaim acts as an introducer for potential clients/customers to UK legal professionals or claims management companies who are authorised and regulated by the Financial Conduct Authority. PCP Financere claims relationship with it’s partnered claims management companies is limited to that of a business partnership with no common ownership or control rights exist between us. We may receive payment from our partner once a compensation claim is successfully paid out to you. Please note, we will not charge you for our service.
